about us

Our Story
 

Warisan Hospitality was established in 1989 as a purveyor of high quality antiques and eventually grew to become a modern furniture production facility, with various offices and showrooms worldwide (see Offices and Showrooms). We are able to fulfill large contract furniture orders, while still being small and hands on enough to supply more specialized orders (whether that be a private residence or a boutique café or the public areas of a hotel). Over 85% of what we produce is according to custom specifications, but we do carry over 500 of our own models in our existing collections. Many of these have been selected and “tweaked” by designers to make them their own.

We are pleased to have a team of over 400 craftsmen, designers, project leaders, and team members working together to produce goods at the highest quality and within competitive pricing. We aim to please. We place a strong emphasis on attention to details.

Our greatest asset is our team. Their flexibility and creative problem solving ability cannot be underestimated. Second only to our team, are the wonderful natural resources that exist within close reach of our production facility. The possibilities for creativity become endless. And with clear conscience, too, as we only use wood from government sustained plantations! Some of the vast amount of locally available materials are shown in the “materials” section.

Our global setup enables us to provide logistic support to our clients across various time zones, and assures them of a continuity of service from design to delivery.

Our sales and administration team strives to leverage all available resources to get your orders out on time in order to maximize client satisfaction.

Find within Warisan.com an extensive database of images with a full search engine. Should you have need of a high resolution photo or a material swatch for your upcoming projects and mood boards, don’t hesitate to contact us.

Many of our latest works can be seen in the “recent custom works” section.

Also, notice the diversity of existing products created by our in-house design team. That same team is available to serve designers in realizing their own goals within any given project.

~ The Warisan Team ~

 

Warisan PDF Catalogues

 

The Artisan Approach

From Warisan Furniture’s beginning, the founders, Gianpaolo and Lucio have placed an important emphasis on tapping into the genius and skills of Indonesian craftsman and are determined to keep it that way.

After 25 years of experience, we continue to value our hands more than our machines. We strive to optimize the skills of our carpentry team, supporting and sharing their talents with appropriate mechanized processes in order to achieve artisan quality in higher volume.
 

The Material Selection

Indonesia is quite unique in the world, as it has over 3 million hectares of Teak and Mahogany Plantations. These Perum Perhutani Plantations which are FSC certified, are government owned and managed with sustainable criteria.  The Indonesian Ministry of forestest and environement has granted Warisan the coveted SLVK Certification which allows to export wooden product in full compliance of the laws.

In addition to carefully selected plantation hardwoods, Warisan furniture also uses metals, stones, glass, marble, marines products, fibers, and fabrics of the highest quality most of them from Indonesia.

Quality Control begins with our material selection.

As our production is a fully in-house, we guarantee a strict quality-controlled at any stage of the production process.

Design concept management

Warisan’s passionate team of designers, managers and technical advisors are up for the challenge and happy to serve. We appreciate working closely with our clients, their appointed interior designers and procurement agents to efficiently process the information presented to us, offering creative solutions and technical advice to help each project meet specification requirements, budgets and time lines.

FAQs

  • How can I contact Warisan?

    keyboard_arrow_down

    Please contact here

  • Do you have a catalogue?

    keyboard_arrow_down

    Yes you will be able to see a large range of our standard collection here (warisan.com/catalogues)

  • Where do I address my purchase order?

    keyboard_arrow_down

    Every Purchase orders can be sent to sales@warisan.com or to your closest authorized Warisan representative, see the list here.

  • What is the warranty? Does the furniture has warranty?

    keyboard_arrow_down

    At Warisan you get a 25 years of knowledge that are able to warranty high quality hand-made furniture. All the process of designing and producing, are controlled in house until delivery – by our skilled team. That is why we stand to be free of manufactures defect. In an unfortunate special case concerning our quality standard, we will consider you report and we will take the proper measures to address your concern.

    All our products come with a 12 month warranty

    See more:here (warisan.com/warranty)

  • Do you customize?

    keyboard_arrow_down

    Yes, we do custom pieces – just as long as you don’t copy someone else’s work. Now we realize that copying is the highest form of flattery but we suggest a better approach by using these steps.

    Consider what it is that you really like about that piece. Is it the color? Is it the proportion? The shape? Or is it the combo of materials? Is it a special curved or carved element? Is it how the upholstery is detailed?

    Take whatever aspect or aspects that had impacted you and find a way to make them your own. Let their expression inspire your expression.

    So be inspired. Be influenced.

    But please don’t ask us to copy other’s work.

    Others may want to know to what level will we customize? Well, if you can dream it, we will try to figure out how to make it happen. Having said that, you would need to let us know in advance what is your time restraints and budget limitations, so we can design your dream with that knowledge in mind.

    Easy customization is taking an existing piece of ours and tweaking it. We don’t mean just changing the size or dimensions and color, because of course we can do that. Rather we mean making one of our pieces your own!"

  • What is the delivery time?

    keyboard_arrow_down

    We commit ourselves to ensure that you receive your Warisan Product as quickly as possible. Our sales team and representatives will be able to give you a more detailed answer according to the size of your order and our current production status.

  • Where do I find the dimensions of a piece of furniture?

    keyboard_arrow_down

    It is possible to find the dimensions on the Product detail. Please click here for an example. ( e.g:  warisan.com/product....)

  • Why are there no prices shown on your website?

    keyboard_arrow_down

    he multiple possibilities of material, colours and sizes we are presenting in this following selection prevent us to communicate about the prices of products we feature on this website. Each of our pieces have a large panel of possibilities of being made of considering the endless possibilities of leathers and fabrics, laques colors and wood finishes. As a showcase of our abilities, warisan.com is a manufacterer’s website designed to show a range of our furniture. 

    In order to help to make each pieces yours, our team will be pleased to inform, guide and advise you regarding your wishes and tastes, contact us 

     

  • Is everything Warisan makes shown on the website?

    keyboard_arrow_down

    Our website has been designed to show you a large range of our knowledge and capabilities. It doesn’t feature every style we have made throughout the years. And we have commitment to protect all our clients copyrighted pieces.

warranty

Warisan Furniture Perhutani Warranty

All Warisan standard furniture comes with a 12 month warranty/guarantee. Warisan furniture is made with only high quality raw materials, fittings and finishes.

The processing and drying of all wood is done in-house, so furniture moisture content (MC) is strictly controlled and quality maintained. Hardware, often imported, is made according to designer specification. International Hardware companies also offer their own guarantee.

In the unlikely event that an item provided by Warisan does not meet the requirements of standard hospitality usage (said standards being discussed prior to production), we request that the purchaser notify us in writing with details of the problem, including photos, conditions of delivery, conditions of on site usage, which delivery/PO, etc. After a claim has been verified and liabilities appointed, Warisan will negotiate the appropriate steps for repair and/or replacement in a timely/cost effective manner for all parties.

Exceptions: Warisan cannot be held responsible for damages within the container. All goods should be insured. To make an insurance claim for shipping damages have to be photographed immediately upon opening the container and as the damages are exposed. Warisan cannot be held responsible for damage caused in transit, or due to improper handling or storage. On client-designed, custom-made furniture, we cannot always guarantee the furniture performance and, as such, all custom designs should be carefully considered BY CLIENT prior to manufacture.

Warisan cannot be held responsible for furniture problems due to poor design by either clients or third parties, especially when appropriate time for research development and testing have not been allowed. Antiques, Art Furniture, Roots, Slab Furniture, and “Origins” style furniture may have natural material imperfections which are beyond the control of Warisan. Such imperfections make them unique, we will ensure that they are delivered in good condition and fit for the purpose intended.

Massively thick/heavy items are likely to experience natural, non-structural cracking. All knock-down items will come with assembly instructions, fixings and we will provide touch-up kits with all large orders, to help the installers on site deal with any scratches, marks, etc.

 

The Managing Director
PT. WARISAN EURINDO

Warisan Furniture Perhutani Certificate